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Our self-service automated system is available 24 hours a day, 7 days a week: 866-573-2250
For international callers:
1-209-904-3250
Payments can be mailed to:
PO Box 582663
Modesto, CA 95358
You are protected from surprise billing for emergency services and certain out-of-network care at in-network facilities. If you are uninsured or self-pay, you may be entitled to a Good Faith Estimate.
If you have any questions about a bill you have received from Vituity, please contact us.
Customer Service Department
888-788-0402
Monday–Friday, 6 am–5:30 pm PST
If you have any questions about a bill you have received from Vituity, please contact us.
Customer Service Department
888-788-0402
Monday–Friday, 6 am–5:30 pm PST
Why is CEP America listed as the payee on my bill?
CEP America, California Emergency Physicians Medical Group PC, and Galen Inpatient Physicians are Vituity companies. Patients who are treated by a Vituity physician may be billed under the legal names; CEP America, California Emergency Physicians Medical Group, PC, or Galen Inpatient Physicians.
Do you offer payment arrangements?
Yes, we offer payment arrangements.
To determine if you qualify, please contact our customer service department at 888-788-0402.
Is there any help available if I am experiencing financial hardship?
Yes, please contact customer service at 888-788-0402.
Why do I receive separate bills from the hospital and physician?
When you receive care at a hospital, you will often receive two bills: one from the hospital (called a “facility fee”) and one from the physicians who provided your care (called the “professional fee”). The bill from Vituity covers professional fees for the care you received.
For example: If you came into the emergency room and had an x-ray and lab tests, you may receive a bill from the hospital for the use of the facility and technology, a bill from the emergency physician for professional services, a bill from the radiologist for interpreting any x-rays, and a bill from the pathologist for analyzing any specimens taken.
Is there support available to help me better understand my billing statement?
Yes, you are welcome to contact our customer service department Monday–Friday between the hours of 6:00 am–5:30 pm PST at 888-788-0402.
Why did I receive a text message about my bill? Is it legitimate?
To make billing more convenient, Vituity may send you a text message with a secure link to view and pay your bill online. These messages are legitimate and safe to open.
The link will take you to a secure page where you can access your statement and make a payment. Vituity will never ask for personal or payment information directly in the message.
If you're ever unsure, you can return to this page to securely view your bill.
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