TERMS OF USE WEBSITE PRIVACY POLICY
CCPA PRIVACY POLICY DO NOT SELL OR SHARE MY PERSONAL INFORMATIONBILLING DISCLOSURESITE MAP
COPYRIGHT © CEP AMERICA, LLC, ALL RIGHTS RESERVED.
To serve a subpoena for a copy of a patient’s billing records, please submit a SERVICE OF PROCESS to:
Registered Agent Solutions, Inc. (RASi)
720 14th Street
Sacramento, CA 95814
If you have further questions, please contact the Health Records Compliance Department at 209-567-5755, Monday – Thursday, 8am – 1pm PST.
To serve a subpoena for a copy of a patient’s billing records, please submit a SERVICE OF PROCESS to:
Registered Agent Solutions, Inc. (RASi)
720 14th Street
Sacramento, CA 95814
If you have further questions, please contact the Health Records Compliance Department at 209-567-5755, Monday – Thursday, 8am – 1pm PST.
If you have any questions about a bill you have received from Vituity, please contact us.
Customer Service Department
800-498-7157
Monday–Friday, 6 am–5:30 pm PST
If you have any questions about a bill you have received from Vituity, please contact us.
Customer Service Department
800-498-7157
Monday–Friday, 6 am–5:30 pm PST
How do I request billing records for deceased patients?
When the Authorization is signed by the surviving spouse of a deceased patient, the death certificate is the only documentation needed. The death certificate should list the name of the surviving spouse for verification.
When the Authorization is signed by an executor or administrator of patient’s estate or any beneficiary who stands to inherit property from patient if patient is deceased, the death certificate is needed along with Letters of Executorship, Letters of Administration of Estate, or the patient’s will.
How do I request medical records?
MedAmerica Billing Services, Inc., (MBSI) is not the custodian of medical records. Contact the hospital or facility where the patient was treated.
Is MedAmerica Billing Services, Inc., related to Vituity and/or CEP America?
MedAmerica Billing Services, Inc., (abbreviated MBSI) is the billing arm and custodian of patient billing records of CEP America, which rebranded as Vituity in 2018.
How do I submit a settlement offer for your consideration?
We do not negotiate balance reductions via phone. To request a balance reduction, submit the request via ChartSwap.com. If you are not currently a registered user, follow the prompts on the site to create an account. Submit the request along with a valid HIPAA-compliant authorization, written proposal with patient’s name, date of birth, date of service, account number, and offer as paid in full. Please submit a separate request for each account you would like to negotiate on.
How do I confirm a balance on a client’s account?
We will NOT release account balances or account transaction information via phone. Submit the request via ChartSwap.com as a billing record request. If you are not currently a registered user, follow the prompts on the site to create an account. The completed HIPAA- compliant authorization form can be uploaded and attached to your electronic request via ChartSwap. Follow the prompts on the site to upload the HIPAA-compliant authorization form, pay the records copying fee (if applicable), and submit your request.
How do I serve MedAmerica Billing Services, Inc., with a subpoena?
All subpoenas must be addressed to:
MedAmerica Billing Services, Inc. (MBSI)
1601 Cummins Drive, Suite D
Modesto, CA 95358
and served to:
Registered Agent Solutions Inc.
720 14th Street
Sacramento, CA 95814
We will NOT give status updates, including confirmation of receipt, of subpoenas via phone.
How do I provide third party liability insurance, workers’ compensation, or personal health insurance for our client?
Submit an insurance update request via ChartSwap.com. Include the member’s full identification number and subscriber number as applicable, along with a copy of the insurance card if possible.
How do I find out information regarding a denial by my client’s insurance company?
Contact the insurance company directly.
What outside collections agency was my client’s account sent to?
If your client was treated in Arizona, Oregon, or Washington, call Designated Receivable Solutions at 888-859-8124.
If your client was treated in any other state, call Wakefield & Associates at 888-864-3870.
How do I learn more about ChartSwap?
How do I make a payment on my client’s account?
Address payments to CEP America or MedAmerica Billing Services, Inc. (MBSI). Include the patient’s name, date of birth, and account number.
Mail payments to:
MBSI
P.O. Box 582663
Modesto, CA 95358
How do I obtain a W-9 form to pay my client’s account?
Submit a request for a W-9 through an insurance update request via ChartSwap.com or call us at 209-567-5755, Monday – Thursday, 8am – 1pm PT.
How do I request a lien or hold on my client’s account?
We do not accept liens or place accounts on hold pending settlement. Patients may contact Patient Services to discuss any options that may be available to them at 800-498-7157.
How do I submit personal bankruptcy information for my client?
Please call 209-579-3415 to speak with our bankruptcy specialist.
Why was my request rejected?
When a request is rejected, a detailed explanation will be provided. Please log into your ChartSwap account, locate the request, and click View to fully open the request to see our Provider Note(s) in the comments section of the request.
When will my request be processed?
Your request will be responded to on or before the posted Estimated Completion date listed on your ChartSwap request.
TERMS OF USE WEBSITE PRIVACY POLICY
CCPA PRIVACY POLICY DO NOT SELL OR SHARE MY PERSONAL INFORMATIONBILLING DISCLOSURESITE MAP
COPYRIGHT © CEP AMERICA, LLC, ALL RIGHTS RESERVED.