Leadership Perspectives on the Future of Acute Care

Published September 10, 2020

During the Becker's Hospital Review webinar, a panel of healthcare leaders discussed the impacts of the COVID-19 pandemic and the future of acute care delivery.

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Here are four takeaways from the Webinar:

1. COVID-19 as a change agent: Dr. Roberts used the change management idiom "burning platform" to describe COVID-19's influence on healthcare operations. "We've never seen a burning platform for driving change like COVID," Dr. Roberts said, citing Providence St. Joseph's efforts to increase its telehealth offerings amid the pandemic.

2. Improving access to emergency care: At Adventist Health and Rideout, surges of COVID patients limited the organization's ability to meet the emergency care needs of its community. Patients were hesitant to go to the emergency department for fear of contracting the virus. Once the initial surge calmed, Mr. Rawson took to local radio to let the community know it was safe to go to the hospital for emergency care.

3. Don’t allow virtual settings to fragment care: As more care moves away from traditional settings, care navigation becomes even more critical. Fragmented care can contribute to worse outcomes and increased costs.

4. Shift the 'post-COVID world' conversation: Dr. Brown said a lot of the talk about a future post-COVID minimizes the fact that the pandemic will leave an indelible mark on the healthcare industry and society as a whole."…There is no such thing as a post-COVID world. There's life with COVID and whatever comes next," Dr. Brown said, adding that current uncertainties mean healthcare organizations need to remain agile and prepared to execute rapid adjustments.

To read more about the delivery of care in new and expanded ways, download the whitepaper: Embracing the COVID-19 Disruption: Defining the Future of Hospitals

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