Many patients were unaware of the wide range of services available at Riverside University Health System (RUHS) federally qualified health centers and instead sought primary care at the emergency department. To boost primary care and specialist visits, RUHS looked to Vituity to reach new patients and drive in-system referrals.
Prior to 2020, none of the urgent care clinics in Riverside County served the large Medi-Cal population. To meet this need, Vituity and RUHS established Corona Express Care, which offered walk-in urgent and primary care services. The center was staffed by skilled advanced providers who positioned themselves as “bridge builders” to RUHS’ primary care and specialist practices.
Key areas of focus included
The community quickly embraced Corona Express Care, which was soon serving 30 patients per day. In turn, referrals from Vituity urgent care providers greatly increased visits to RUHS primary care and specialist practices. In its first full year of operation, the pilot achieved:
Based on the success of the initial two-year pilot, the system added a second Vituity-managed urgent care on RUHS Medical Center main campus in 2022 and plans to add additional clinics around the county.
Vituity physicians’ and advanced providers’ culture of collaboration extends beyond individual practice settings to impact systemwide goals. By understanding all RUHS operations, Vituity clinicians were able to align with overall growth goals and make a significant impact on market share and overall reputation.
Vituity’s urgent care providers were truly exceptional when it came to collaborating with RUHS’ primary care and specialist practices. They positioned themselves as supporters, not competitors. The trust they built greatly improved care integration and access for this population."
Gail Silver, MD
Former Regional Director for Outpatient Medicine, Vituity