Chicagoland is a highly competitive healthcare market, with a number of well-respected academic medical centers and multiple community health systems. To remain relevant and survive future market consolidation, one health system looked to Vituity to help cement and grow market share.
The health system had established urgent care centers located in communities throughout their catchment area to provide care for non-serious illnesses and injuries. The goal was to extend the reach of the hub hospital further into the community. Immediately upon winning the contract, Vituity emergency and urgent care physicians worked together to maximize efficiency of the centers and the emergency department so that the patients receive both urgent care and seamless access to the hospital for more complex treatments.
Key areas of focus included:
Vituity fostered an environment that makes it easier for patients to receive care. Over the span of three years, the hospital achieved:
During the same period, ED volumes decreased or remained flat at competing hospitals in the region.
Vituity physicians and advanced providers’ culture of collaboration extends beyond individual practice settings to impact system-wide goals. By understanding all of this health system’s operations, Vituity clinicians were able to align with overall growth goals and make a significant impact on market share and overall reputation.