Healthcare consumers’ expectations around convenience and access have been growing for years, and the pandemic sharply accelerated this trend. With advances in personal technology that deliver almost anything at the touch of a button, today’s patients expect the same seamless experience from their healthcare providers. To preserve market share and community loyalty, hospital leaders must create solutions that meet patient expectations both today and in the future.
As Chief Growth Officer for Vituity, Denise Brown, MD, is invested in the development of patient-centered solutions that deliver care to patients when and where they need it. She knows what it takes to create user-friendly virtual experiences that move the needle on care quality and meet patients where they are. In this brief video, she shares her insights on:
Today’s patients don’t just expect convenience and seamless access. They also want to feel seen, heard, and respected by their providers. To help clinicians connect with patients, Swati Mehta, MD, Director of Patient Experience at Vituity, teaches the 6H Model.
The 6H model covers six key skills that clinicians can hardwire (and even script) into patient interactions to help build rapport and trust:
Dr. Mehta developed this model and trains clinicians across the country, resulting in rapid improvements in patient experience. For examples of the 6H Model in action, read her recent blog post.