But even after a negative experience, it’s still possible to win back patients’ loyalty. The trick is to respond quickly and with genuine compassion.
Sound like a lot of time and trouble? Well, it’s as easy as taking 30 minutes a week to knock on doors and have honest conversations. Here’s the story of how one doctor and one nurse set out to connect with patients — and inadvertently started a movement.
Want to read more about improving the patient experience? Check out some of our blog posts by hospital clinical leaders around the country.
This post was originally published on Feb. 27, 2017.